Frequently asked questions

FAQ

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What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

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Where do you ship to?

We currently ship to the United Kingdom, European Union, and the United States

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How long does shipping take?

Delivery times depend on your location:


  • UK: 3–6 business days

  • EU: 5–10 business days

  • US: 7–12 business days

All orders include free tracked shipping, and you’ll receive a confirmation email with a tracking link once your order has been dispatched.

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How much is shipping?

Shipping is completely free for all orders, regardless of destination.

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Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link by email so you can follow your delivery status in real time.

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Can I return or exchange my sneakers?

Yes, you can return or exchange any item within 30 days of receiving your order.

To qualify for a return or exchange:


  • Items must be unused, in original condition, and in original packaging.

  • Return shipping costs are the customer’s responsibility (unless the item is defective or incorrect).

After inspection, we’ll process your refund or send your replacement.

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How do refunds work?

Refunds are issued to the original payment method used during checkout.

Please allow up to 7 business daysafter we receive your return for the refund to appear in your account.

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What if my order arrives damaged or defective?

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Include your order number and clear photos of the product and packaging — we’ll arrange a replacement or a full refund as quickly as possible.

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Can I cancel or change my order after placing it?

You can request an order modification or cancellation only if the order hasn’t been shipped yet.

Please contact us immediately with your order number to check if changes are still possible.

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Do you offer a warranty?

Yes — all sneakers are covered by a 6-month warranty against manufacturing defects.

This warranty doesn’t cover normal wear and tear, accidental damage, or misuse.

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How can I choose the right size?

Each product page includes a detailed size chart with UK, EU, and US measurements.

We recommend measuring your foot and checking the chart before completing your order.

If you need help choosing your size, our team is happy to assist.

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Are your sneakers authentic?

Yes. Trevian guarantees that all products are 100% authentic, brand-new, and shipped in original packaging with full quality assurance.

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Do prices include taxes and customs fees?

All prices include VAT where applicable.

For international orders (especially outside the UK), additional customs or import fees may apply depending on local regulations.

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Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow @rushrun.pro on social media to receive updates on new arrivals, limited editions, and exclusive offers.

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How can I contact customer support?

You can reach us anytime at:

📧help@rushrun.pro We typically respond within 24 hours (Monday to Friday).